This policy exists to ensure:
How do we collect information from you?
We obtain information about you when you use our website, email us, and or telephone about products, services or enquiries.
We gather information from customers, suppliers, business contacts and employees.
The personal information we collect might include your name, address, email address, telephone numbers, IP address, additional information regarding what pages you visited and how long you were on our website.
Credit/Debit card details may also be obtained when paying for orders/services this is processed by a third party payment processor, who specialise in the secure capture and processing of credit/debit card transactions as explained below.
How is your information used?
Quotation on enquiries for sales and or hire products
Processing orders placed for sales and or hire
Processing a job application
Notifying you of changes / updates to your order or services
Who has access to your information?
We will never pass your details onto any other companies for marketing purposes.
We only share limited data, for an order placed with us, which a third party partner supplier will fulfil on our behalf. This data will consist of only business address, telephone numbers and contact name.
Employees involved in the order/service process only, on our secure systems.
How is your information stored?
Electronically & Manually
Debit/Credit card payment details are processed via the secure online portal provided by Global Payments and are never electronically stored by us.
Your emails, orders, hires, address names and contact details are stored securely on our in-house servers.
We take all reasonable security measures to protect information from loss, misuse and unauthorised access, disclosure, alteration or destruction.
A paper copy of all orders/hires is kept in a locked cabinet, for a period of 6 months at our secure business premises.
Should we ever encounter a breach/hack of our systems, you will be informed.
It is possible to switch cookies off by setting your browser preferences. For more information on, how to switch off cookies on your computer, please use the search terms “how do I switch off cookies in my browser?” place into a search engine for specific results, for your browser type.
How long is your data stored?
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your information on our systems for as long as is necessary for the relevant activity.
If you wish to access a copy of your data, or request we destroy/remove or make changes to any inaccuracy with your data or have any questions please contact us via:
Telephone: 01675 464224
In writing: Main Event Products Ltd, Subject: Access Request, Unit 1, Illshaw Heath Farm, Kineton Lane, Hockley Heath, Solihull, West Midlands, B94 6RX.
You have the right to complain to the ICO if you think there is a problem with the way we handle your data here