Here at Main Event Products Ltd we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.
This policy exists to ensure:
- We comply with data protection law, and follow good practice.
- Protect the rights of staff, customers and partners.
- Are open about how we store and process individuals’ data.
- To protect, from the risk of a data breach.
How do we collect information from you?
We obtain information about you when you use our website, email us, live chat on our website and or telephone about products, services or enquiries.
We gather information from customers, suppliers, business contacts and employees.
The personal information we collect might include your name, address, email address, telephone numbers, IP address, additional information regarding what pages you visited and how long you were on our website.
Credit/Debit card details may also be obtained when paying for orders/services this is processed by a third party payment processor, who specialise in the secure capture and processing of credit/debit card transactions as explained below.
How is your information used?
Quotation on enquiries for sales and or hire products
Process orders placed for sales and or hire
Process a job application
Notify you of changes / updates to your order or services
Who has access to your information?
We will never pass your details onto any other companies for marketing.
We only share limited data, for an order placed with us, which a third party partner supplier will fulfil on our behalf. This data will consist of only business address, telephone numbers and contact name.
Employees involved in the order/service process only, on our secure systems.
How is your information stored?
Electronic & Manual
Any debit/credit card payment details are shredded after payment has been processed, via a secure transaction provided by global payments and never electronically stored with us.
Your emails, orders, hires, address names and contact details are stored securely on our in-house servers.
We take all reasonable security measures to protect information from loss, misuse and unauthorised access, disclosure, alteration or destruction.
A paper copy of all orders/hires is kept via a card system in a locked cabinet, at our secure business premises.
Should we ever encounter a breach/hack of our systems, you will be informed.
Live chat information is stored via secure servers at ZenDesk information can be found here https://www.zendesk.co.uk/company/customers-partners/privacy-policy/
Use of “Cookies”
It is possible to switch cookies by setting your browser preferences. For more information on, how to “switch off” cookies on your computer. Please use the search terms “how do I switch off cookies in my browser” place into a search engine for specific results, for your browser type.
How long is your data stored?
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your information on our systems for as long as is necessary for the relevant activity.
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to data portability
- Right to object
- Right not to be subject to automated decision-making including profiling
If you wish to access a copy of your data, or request we destroy/remove or make changes to any inaccuracy with your data or have any questions please contact us via:
Telephone: 01675 464224
In writing: Main Event Products Ltd, Subject Access Request, Unit 25 Coleshill Industrial Estate, Station Road, Coleshill, Birmingham, West Midlands B46 1JP.
You have the right to complain to the ICO if you think there is a problem with the way we handle your data here